Empresa: Médicos Sin Fronteras
Provincia: hibrido
Población:
Descripción:
GENERAL OBJECTIVE
The role is responsible for leading and coordinating the IT area at Tembo, providing technical leadership for User and Content Support and System Management and Maintenance. This includes overseeing the planning, creation, maintenance, and updates of IT architecture (infrastructure, applications, data), identifying and implementing innovative solutions, and providing service support to users and partners.
KEY RESPONSIBILITIES
Coordination of IT planning and operations
• Design, develop and oversee the implementation of the Tembo IT planning
in line with Tembo’s general strategy. Provide IT input in Tembo’s strategy
and planning, participating to the review, organization and planning cycles,
providing coherence with the annual plans.
• Advise the MT and Project Coordinators, in information technology
solutions, implementation risks and potential impact of the adoption efforts
on Tembo.
• Manages supplier’s IT services deliveries in line with Contracts and
Service Level Agreements. Monitor with the Head of Tembo the budget
and services execution.
• Oversee processes and activities related to the design, development and
change management of the IT architecture, promoting and communicating
models, processes, tools, methodologies used in IT architecture domains
(applications, network, data, servers, etc.).
• Identify and implement data privacy and information security requirements
to ensure proper alignment with related MSF standards and best practices.
Oversight of service delivery and stakeholders’ engagement
• Monitors and evaluates Service Level Agreements with suppliers and
Tembo partners.
• Guarantee helpdesk service quality delivery, incident management and
resolution within the agreed SLAs.
• Maximizes processes and procedures while meeting partner expectations.
Define and monitor KPIs for service and operations to ensure quality and
accountability of services provided.
Team Management
• Set relevant objectives for IT team members under his/her direct
responsibility to guarantee the achievement of the goals and/or priorities.
• Ensure that team members of his/her area assume their respective
responsibilities and the timely implementation of their respective tasks.
To know more about the position´s role visit our website -> www.msf.es -> trabaja / work -> en las oficinas.
KNOWLEDGE AND EXPERIENCE
• Academic Background: Bachelor’s Degree in Information Systems,
Computer Science or related technical field.
• 3 years of experience in IT operations management, including system
reliability, performance, security, and supporting the execution of IT
strategies and services.
• 3 years of experience in team management and project management.
• Knowledge of application development processes (requirements
gathering, implementation, testing, compliance) and LMS or online
platforms is a strong asset.
• Experience in stakeholders’ management and service delivery with strong
commitment to quality.
• English fluency is required.
Desirable
• Experience of operating in e-learning environments and Help DeskSupport related services.
• Experience in NGOs or non-profit organizations is an asset.
• Experience in Information Security is an asset. Experience in Change management.
• Command of French and/or Spanish and/or Arabic is an asset.
CONDITIONS
• Position based in any MSF OCBA hub (Barcelona, MSF-Spain office
delegations, Bogota, Dakar or Nairobi). Final location will be subject to the
employability of the preselected candidate (residency, work permit, etc.).
• Contract: indefinite.
• Full time job.
• Annual Gross salary: HQ Level 4B + secondary benefits based on MSF
OCBA Reward Policy. Subjected to local conditions.
• Start date: ASAP.
To apply, please submit your CV and cover letter to:
• https://careers.msf-applications.org/job-invite/9423/
• Closing date: 20th May 2025 at 23:59 hours CET (Central European Time)
Tecnologías: LMS, TEMBO, ELEARNING,
Tipo de Contrato:
Indefinido
Salario: 42000 € – 48000 € Bruto/año
Experiencia: 3 años
Funciones: Arquitecto TIC – Jefe de Equipo – Técnico de Mantenimiento
Formación mínima:
Diplomado
Descubre más: https://www.tecnoempleo.com/tembo-it-operations-manager-medicos-sin-fronteras/lms-tembo-elearning/rf-51ac1bb1c23b932fab4f
