Empresa: Michael Page
Provincia: hibrido
Población:
Descripción:
Perfil buscado (Hombre/Mujer)
? Incident and Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
? User Communication and Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
? Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
? Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
? Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
? Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
? User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
? Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.
? Collaboration: SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.
? Experience in IT Service
? Vizcaya
? 5+ years? experience in similar IT functions
? Proven experience as an IT ServiceTechnician or in a similar role
? Proficient in troubleshooting hardware andsoftware issues
? Knowledge of operating systems, including Windows and iOS
? Excellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertise
? A customer-centric approach with acommitment to delivering high-quality
? Fluent English language skills are mandatory
Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.
? Permanent contract
? Opportunity to build a career in a multinational company consolidated in its sector.
? Excellent human team
? Flexible work schedule
? Hybrid model
Tecnologías: soporte, microinformatica
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: M?s de 5 años
Funciones: Soporte Técnico
Descubre más: https://www.tecnoempleo.com/it-service-technician-michael-page/soporte-microinformatica/rf-c0ec1c9e5277c3ebd547